Frequently Asked Questions

Browse our collection, add your preferred items to the cart, and proceed to checkout. You can pay securely via credit/debit card, Apple Pay, or Stripe. Once confirmed, you'll receive an email and WhatsApp confirmation.

Absolutely! We offer fully bespoke hampers. Simply contact us via WhatsApp or our Contact page with your requirements, budget, and occasion. We'll create something truly special just for you.

There is no minimum order value for standard hampers. For corporate bulk orders, a minimum quantity may apply — please contact us for details.

Yes! During checkout you can add a personalised message card. This is included complimentary with every order. Your message will be printed on our signature luxury card.

Yes, we deliver to all 7 emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Same-day delivery is available in Dubai for orders placed before 12pm.

Standard delivery typically takes 2–3 business days. Express and same-day options are also available for select areas. Delivery timelines will be confirmed at checkout.

We offer free delivery on all orders above AED 200. For orders below this threshold, a flat delivery fee applies based on your emirate.

Yes! At checkout you can select a preferred delivery date. For time-specific slots, please contact us via WhatsApp after placing your order and we'll do our best to accommodate.

Yes — corporate gifting is one of our specialities. We offer branded hampers, bulk ordering discounts, custom packaging with your logo, and dedicated account management. Contact us to discuss your requirements.

Absolutely. We can incorporate your brand colours, logo, and messaging into the packaging, ribbon, and gift card. Minimum quantities apply for branded orders.

We recommend contacting us at least 7–10 business days before your required delivery date for bulk orders of 20+ hampers. For urgent requirements, please call us directly.

We take great care in packaging, but if your hamper arrives damaged, please photograph it immediately and contact us within 24 hours via WhatsApp or email. We'll arrange a replacement or refund promptly.

Due to the perishable nature of our products, we are unable to accept returns. However, if you are not satisfied with your order for any reason, please contact us and we will make it right.

Yes. Every product inside our hampers is carefully sourced from trusted premium suppliers. We do not compromise on quality — each item is selected to meet our luxury standards.